1.3 Be prepared to repeat what you say orally, in writing
(or using multiple formats-to communicate with the person Aid in understanding
written instructions and in completing forms of documents. Provide extra time for
decision-making, be patient, flexible and supportive. Take time to listen to
and understand the individual and make sure the individual understands you.
Adjust the length of conversations to maximise the individual’s ability to
remain attentive and decrease stress level. Give instructions and have
discussions in quiet, informal, distraction-free environment. Describe job tasks
clearly, concisely and simply. Break down large tasks into clearly defined
small, sequential steps, keeping verbal descriptions short and direct. Use
concrete terms and avoid abstract ideas.
1.2 When communicating with someone who has a sensory loss,
make sure you talk to the person directly, even if there is an interpreter
there. Make eye contact and talk in the same respectful tone you would use with
others. Use a natural tone of voice and gestures. If you do not understand
something, ask for clarity. This is the way everyone else communicates and the
same should be given to the person with a sensory loss.
1.1 Two-way communication-uses communication to negotiate
with people, resolve conflict and promote mutual understanding and respect
between the persons. Two-way communication is a form of transmission in which
both parties involved transmit information. Common forms of two-way
communication are: Amateur, CB or FRS radio contacts. Chatrooms and instant
3.4 I would adapt my own practice to improve communication
support with the individual by allowing the individual time to think before
expecting them to answer. I would also ask them if there was anything they
wanted me to order for them to communicate more effectively with them. For example,
Mrs D, who has dementia finds very difficult to interact most of times and when
given one to one attention and time for her to respond she tends to say
3.3 I would always check and comply with the individual’s
tailored care plan to use the agreed methods of communication to interact with
the individual. For example, in my unit there is Mrs A who is Asian and had
stroke in the past which affected her speech severely. She does understand
English but unable to respond. She uses her hand and eye contact to
communicate, so by complying with the care plan in place will allow me to
understand her more and how to deal with her.
3.2 I would prepare the environment for effective
communication by ensuring that all areas are well lit, chairs are comfortable
and facing each other, people were facing each other, there is no loud noises
and all other needs are considered and working properly such as computer
screens, hearing aid and so on, for effective communication between the service
users and anyone else involved.
3.1 I would support others to be understood by the
individual, using the agreed methods and advising them on the communication
methods that the individual uses and prefers to use. I would take on board
improvement or diminishment observed.