Another time constraints on the staff making communication

intervention we have taken into consideration to prevent abuse and neglect
occurring in LTC facilities is to fix the barriers to communication.  There are many problems with communication
between the staff, patients, and families. 
Some of the major barriers to communication include; time constraints on
the staff making communication with each other quick and brief, relatives
feeling hesitant about telling their loved ones’ providers how to care for
their family member, and lastly that employees in LTC facilities, residents,
and residents families often are of a different culture/ethnic group or
socioeconomic status which also creates a barrier to communicate. 

in Caregiving conducted an intervention designed to increase the effective
communication and cooperation between the employees in LTC facilities and
families. The intervention is designed to help get rid of these barriers,
having both the staff and families participate in the particular training.  There are three main components of the
program and are set up in such order that they build off of one another.  Each separate workshop takes approximately 7
hours to complete.  The first component
in the intervention is active/empathic listening skills.  This type of training component will help
people learn to express their thoughts and feelings while feeling empathetic
and listening to others thoughts and feelings. 
The second component is feedback. 
This type of training targets actual conversations and how they are
received, and if not received correctly, change the way you portray the
message.  The third component in our
intervention is called “I-messages”. 
This specific skill set focuses on using the first-person singular to
explain how they are feeling.  By using
this skill set more, it reduces blaming on other people.  The project then ends with the joint meetings
between the staff and family to discuss any more issues of concern with the LTC
facilitator and takes place after everyone has completed the training (20).

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were positive outcomes that were found by both the family and the staff members
who were involved in the study.  It was
stated that both of the groups showed improvements in their attitudes toward
one another and also less conflict with the staff.


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